Getting Disputes Resolved: Designing Systems to Cut the Costs of Conflict - William Ury
William L. Ury, Jeanne M. Brett, Stephen B. Goldberg
Build Conflict Control into Your Organization
Renowned mediator William Ury offers tested guidelines for designing a dispute resolution system to handle conflicts effectively on an ongoing basis. He explains how to diagnose and correct problems in an existing system or create and implement a new system where one does not exist. His four-phase process includes specific advice on involving adverse parties in diagnosing current problems, designing the system, and overcoming opposition to change. The result is a win-win formula for putting a system in place that contains the costs associated with conflict by addressing them as they arise.
Renowned mediator William Ury offers tested guidelines for designing a dispute resolution system to handle conflicts effectively on an ongoing basis. He explains how to diagnose and correct problems in an existing system or create and implement a new system where one does not exist. His four-phase process includes specific advice on involving adverse parties in diagnosing current problems, designing the system, and overcoming opposition to change. The result is a win-win formula for putting a system in place that contains the costs associated with conflict by addressing them as they arise.
Рік:
1988
Видавництво:
Jossey-Bass
Мова:
english
ISBN 10:
1555421253
ISBN 13:
9781555421250
Файл:
PDF, 8.19 MB
IPFS:
,
english, 1988
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